E-commerce applications started hand shaking with customer service management (CRM) cloud.

CRM can be defined as managing/handling the customers from all aspect of businesses. For example, if we have an issue with a newly purchased car then we rush to the dealer/seller to resolve it but we are redirected to a separate block to address the same. This block can be denoted as CRM department and are responsible to resolve all the customer issues. Here all the data will be persisted starting from complain details to resolve phase along with agent who has been assigned for it. As technology is advancing very fast, all the information are slowly moving to cloud. Various CRM companies have started accessing those data according to their specialization/domain and entertaining the customers by assigning their agent.

Written by
Gautam Goswami

Can be reached for real-time POC development and hands-on technical training at gautambangalore@gmail.com. Besides, to design, develop just as help in any Hadoop/Big Data handling related task. Gautam is a advisor and furthermore an Educator as well. Before that, he filled in as Sr. Technical Architect in different technologies and business space across numerous nations.
He is energetic about sharing information through blogs, preparing workshops on different Big Data related innovations, systems and related technologies.